FAQs

A. SIZING

1. What are the available sizes for your shirts?

Our shirts are offered in sizes spanning from S (Small) to 5XL (5 Extra Large), as we strive to cater to every individual's fit preference.

2. How do I choose the right size?

Each brand can have different sizing, hence, we strongly advise you to consult the sizing guide on our website before you make a purchase. This guide will help you pick the right size for your body measurements.

3. What if the shirt size I ordered isn’t a good fit?

We understand that the right fit is crucial. If you find the size unfitting, please see our return policy for instructions on how to return or exchange the product.

B. PRODUCT DETAILS & CARE

  1. Are your shirts made purely of polyester?

Indeed, our shirts are 100% polyester. Polyester's durability, breathability, and moisture-wicking properties make it ideal for athletic wear.

  1. Can I customize the shirt with my designs or logos?

Absolutely! We offer customization for our shirts to allow you to express your unique style.

  1. How should I care for my shirt?

Our shirts are machine washable. Follow the care instructions provided to maintain their quality and appearance.

  1. Do you offer any promotions or discounts?

We occasionally offer special deals on our shirts. Stay updated by regularly checking our website or subscribing to our newsletter.

C. SHIPPING

  1. What is the usual shipping time?

Shipping times may vary depending on your location and chosen shipping method. Generally, orders are processed within 5-7 business days.

  1. Do you offer expedited shipping?

Yes, we offer expedited shipping for faster delivery. Please see our shipping policy for details.

  1. Can I track my shipment?

Yes! We will provide a tracking number via email once your order has been shipped.

  1. My tracking number isn’t working.

Please contact the shipping carrier if your tracking number isn't working after a few days.

  1. What if my shirt doesn’t arrive within the estimated delivery time?

If you experience delays, contact our customer support team. We will assist you in tracking your shipment.

D. POLICY

  1. What is your shirt cancellation policy?

Please note that a 6% payment fee applies for any cancellations. This fee covers processing and restocking costs.

  1. Why do you charge a 6% payment fee for cancellations?

The 6% payment fee helps cover administrative costs associated with cancellations.

  1. How do I cancel my shirt order?

Contact our customer support team to cancel an order. If the order has already been shipped, a return might be necessary instead.

  1. Can I cancel my order without paying the 6% fee?

Once an order is placed, it is immediately processed. Therefore, a 6% payment fee is incurred for cancellations.

  1. What if my shirt arrives damaged or incorrect?

Contact our customer support immediately if you receive a damaged or incorrect shirt.

  1. What if I change my mind after receiving the shirt?

If you change your mind, refer to our return policy for details. Please note that return shipping costs and the 6% payment fee apply.

E. PAYMENT

  1. How do I order?

Choose your style, click “Add To Cart”, and follow the steps to complete your order.

  1. When will my card be charged?

Your card will be charged immediately after your order is placed.

  1. How secure is my personal information?

Your personal information is highly secure. We employ SSL technology, widely recognized for online payment processing.

 

If you have any other questions or need further assistance, feel free to contact our customer support team.